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VECTOR AIRPORT SYSTEMS

CAREERS

​Why Work at Vector?

Vector is an established high-energy company with a start-up vibe. We apply our technology and engineering expertise to deliver industry-leading aircraft tracking, fee billing & collection  technologies to airports across the US. Vector is committed to bringing the best possible products and services to our clients - and we believe this starts with our people.  Our success depends on helping each member of our team discover and reach their full potential so that we all succeed together. 

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The Vector Environment

  • Majority of positions are fully remote, no in-office requirements

  • Great benefits: 401k w/ 4% matching contribution; health, vision and dental plan; 3 weeks of paid leave; tuition assistance for continuing or career-related education

  • Ample opportunity for career growth – we promote from within

  • Leadership takes a constructive interest in every team member’s success

  • You will not be micromanaged: plan, prioritize and schedule your own tasks 

  • Work/Life Balance is a real thing at Vector!

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Vector Airport Systems is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

GENERAL INQUIRY

We are accepting resumes to fill a variety of positions including but not limited to Software Engineers, Product Owners, Project Managers, and Account Executives.

 

To apply for a specific role listed below, please submit your application using the provided link. For general inquiries, please send your resume to [email protected].

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Customer Service Specialist

As a Customer Service Specialist, you will be a primary point of contact for our PLANEPASS® service, responding to inbound phone and email inquiries, clarifying account and invoice details, researching questions, and resolving issues with accuracy and professionalism. You will document each interaction in our CRM, coordinate with internal teams when escalation is needed, and follow through to ensure timely resolution.

You will additionally spend approximately 10% of your time assisting the collections team as needed, including helping customers with payment questions and conducting professional follow-up on past-due balances.

We are seeking a confident professional who can communicate clearly and effectively, manage multiple priorities, and maintain a positive and professional rapport with all clients.

 

This is a fully remote, full-time position. To serve our Pacific Time Zone customers, we are seeking candidates who are available from 8:00am to 4:00pm Pacific Time, Monday through Friday.

 

Key Responsibilities:

  • Respond to inbound customer inquiries by phone and email, providing timely, accurate, and professional assistance.

  • Research account, invoice, and payment questions; explain findings clearly and work toward first-contact resolution whenever possible.

  • Resolve customer concerns and complaints with professionalism, escalating complex issues to the appropriate team when needed.

  • Precisely document and log customer interactions using Vector’s internal CRM software platform.

  • Maintain Vector’s success rate by applying established methods and customer service standards to meet and exceed goals.

Supporting Responsibilities:

  • Gain a working knowledge of aviation industry terminology and business practices through ongoing on-the-job training.

  • Research accounts using available company records and internet resources.

  • Collaborate with team members to find greater efficiency, new methods, or process improvements to bring in more revenue and find success as a group – Vector is all about teams working to achieve greater outcomes.

  • Adapt to changing priorities, new procedures, and evolving customer needs while maintaining quality and productivity.

 

Candidate Requirements:

  • Minimum of 3 years in a dedicated customer support or service role responding to inbound customer inquiries by phone and/or email

  • Experience researching and explaining account, invoice, billing, or payment information

  • Proficiency with CRM systems and the Microsoft Office 365 suite

  • Strong verbal and written communication skills, including active listening and clear explanations

  • Highly organized with excellent attention to detail and accurate documentation habits

  • Ability to prioritize multiple customer needs and adapt to changes in workflow

  • Strong problem-solving skills and sound judgment when resolving or escalating issues

  • A collaborative, customer-focused attitude that supports team and company goals

  • Ability to work 8:00am to 4:00pm Pacific Time, Monday through Friday.

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Ready to join us? CLICK HERE TO APPLY

To be considered for the position, please follow the instructions below carefully when applying. Applicants that do not meet these requirements may not be considered.

  1. Resume File Naming: The file name of your resume should be your last name, first name, and requisition ID2643 in the following format: LastName_FirstName_ID2643

  2. Application Completion: Please complete the application in full to be considered for the position. While we understand AI tools have become a useful resource, all application submissions and written responses must reflect your own experience, knowledge, and communication style.

.NET Software Engineer

You’ll help build and modernize the .NET applications that support software used at more than 150 airports worldwide. These systems handle aircraft tracking, revenue management, and the SaaS platform airport operators depend on every day. A core part of that is our ERP and billing platform, the system airports use to manage landing fees, fuel flowage, leases, and invoicing. You’ll spend much of your time building and expanding this platform. The work is hands-on and includes shipping features in C# and modern .NET, carrying legacy .NET Framework and Windows workloads forward onto Azure App Services and managed services, and writing code that's built to be deployed, observed, and supported in production.

 

You'll work directly with our DevOps engineers, architects, and product leadership, and you'll follow your work through to production rather than handing it off at a pull request. If you want real ownership of the systems you build, a small team where your decisions stick, and work whose impact you can actually point at, we'd like to talk.

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Key Responsibilities

  • Design, build, and maintain backend services, APIs, and web applications in C# / .NET (ASP.NET Core, Web API, Entity Framework) supporting production airport workloads.

  • Develop and extend features within our ERP and billing system rate and fee calculation, invoicing and billing cycles, accounts receivable, general ledger integration, and financial reporting — with the accuracy, auditability, and data integrity that financial software demands.

  • Modernize legacy .NET Framework and Windows/IIS-hosted applications, moving them onto modern .NET and Azure App Services, containers, or managed alternatives.

  • Design and optimize data access against SQL Server and Azure SQL schema design, queries, stored procedures, migrations, and performance tuning.

  • Build for the cloud we run on: App Services, Azure Storage, Key Vault, managed identities, Private Endpoints, and configuration patterns that work cleanly across multiple environments and tenants.

  • Write automated unit and integration tests and keep builds green in GitHub Actions; partner with DevOps on build, release, and environment promotion.

  • Instrument applications with Application Insights and structured logging so that production issues are diagnosed from data rather than guesswork.

  • Write secure code by default input validation, authentication and authorization with Entra ID, secrets kept out of source and in Key Vault, and OWASP Top 10 awareness in every review.

  • Participate in code reviews, design discussions, and production readiness reviews; document decisions and raise the bar for engineering quality across the team.

  • Troubleshoot and resolve production issues across the application, database, and hosting layers, and feed the fixes back into code and tests.

  • Work with product and stakeholders to turn requirements into working, supportable software.

 

Required Qualifications

  • 4+ years of professional software development in C# / .NET, including production experience with ASP.NET Core and Web API.

  • Strong SQL Server skills — writing and tuning queries, designing schemas, and working with Entity Framework or a similar ORM against Azure SQL or SQL Server.

  • Experience building or maintaining ERP, billing, invoicing, or other financial/transactional systems including rate calculations, ledger or accounting integrations, and reporting is strongly preferred, along with an appreciation for the accuracy and audit requirements that come with handling money.

  • Hands-on experience building and deploying applications on Microsoft Azure (App Services, Azure SQL, Storage, Key Vault, Application Insights).

  • Experience modernizing legacy .NET Framework applications to modern .NET, or a clear understanding of what that migration involves.

  • Working knowledge of Git-based workflows and CI/CD in Azure DevOps or GitHub Actions — branching, pull requests, and automated builds and tests.

  • Solid grounding in software engineering fundamentals: object-oriented design, dependency injection, asynchronous programming, REST API design, and automated testing.

  • Familiarity with Windows Server and IIS hosting, and comfortable troubleshooting across the application, database, and network layers.

  • Practical understanding of secure development OWASP Top 10, authentication with Entra ID / OAuth 2.0, and handling secrets and configuration safely.

  • Clear written and verbal communication; comfortable working directly with non-engineers and following work through to production.

 

Ready to join us? CLICK HERE TO APPLY

To be considered for the position, please follow the instructions below carefully when applying. Applicants that do not meet these requirements may not be considered.

  1. Resume File Naming: The file name of your resume should be your last name, first name, and requisition ID 2642 in the following format: LastName_FirstName_ID2642

  2. Complete the Application: Please complete the application in full to be considered for the position. While we understand AI tools have become a useful resource, all application submissions and written responses must reflect your own experience, knowledge, and communication style.

How to Apply

Interested in applying for one of the above positions? We'd love to hear from you! Simply follow the application link for the position you're interested in and complete the application, including uploading a copy of your resume. 
Once submitted, our team will review you application and reach out if your experience and qualifications align with the position. We appreciate your interest in joining Vector!

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